Skip to content

IAM Service Owner

Your mission :

•Lead the outsourced IAM Operations team and work with the Managed Service Provider’s (MSP’s) resources to ensure deliverables are met within Service Level Agreements (SLA).

•Assume position as the IAM Operations Lead for the IAM platform escalations and incident response.

•Co-define IAM Operations’ service levels, and metrics with IT system owners.

•Analyze & report periodic IAM service performance metrics. Monitor usage and manage metric reporting demonstrating product effectiveness and value proposition.

•Augment production support team(s) to ensure sufficient coverage for current & future IAM services.

•Ensure all process activities are performed on time and with necessary quality 

•Prepare and maintain documentation including SOPs, runbooks, resiliency plans, incident response materials and SOP’s for all IATA IAM Services.

•Troubleshoot and support IAM tools such as SailPoint Identity Now and supporting applications/systems. Contribute to Directory Services trouble shooting.

•Prepare root cause analysis and post mortem incident analysis reports.

•Educate stakeholders on the key capabilities available through internal products and services meeting specific security controls

•Drive early adoption of the products and build relationships to retain engagement throughout the life of the service offering

•Lead response activities including working with business teams to report on status of service restoration activities.

•Continually improve the service offering of the IAM team in charge of access provisioning 

•Gather product feedback from stakeholders and vendors for collaboration with Service Owners, Architects, and Engineers on roadmaps

•Provide technology leadership and direction to internal and outsourced IAM teams.

•Communicate effectively with management as well as customers to identify needs and evaluate alternate technical solutions and strategies.

•Collaborate with business and technology staff to clarify user requirements, determines realistic project timeframes, and ensure that technology solution meets business needs.  

•Collaborate with IAM Delivery, Engineering, Security and Architecture teams to maintain an ongoing IAM strategy aligned with IATA’s business objectives.

•Identify service improvement opportunities and collaborate with IT system owners for prioritization.

•Participate in audits and other compliance assessment activities as needed to assist with meeting IATA compliance deadlines.

•Work closely with business and application owners to analyze, configure and add new services as necessary.

•Maintain patches and upgrades on a regular basis, upgrade administrative tools and utilities.

•Coordinate with other support teams to ensure issues impacting IAM systems are resolved quickly and effectively.

•Coordinate with cyber security team(s) to ensure solution assurance and compliance to security policy, procedures, standards and baseline security configurations.

Your profile :

• 3-5+ years of hand on experience in SailPoint Identity Now, experience with administrating, implementing and supporting Sailpoint Identity Now.

• Understanding of Information Security principles (e.g.: NIST Cybersecurity Framework (CSF), FIPS) and basics of Information Security policy, techniques and implications across computing platforms.

• Familiarity with compliance processes and standards such as GxP, GDPR, SOX, 21 CFR Part 11, SSAE 16.

• Should have a good working knowledge of SQL, LDAP, OpenID and REST (api) based systems with an ability to identify, fix and delegate issues.

• Ability to translate technical statements and explanations in business, easy to understand language for consumption by management and business users for incidents and escalations as well.

• Ability to document concise technical design specifications.

• Experience working with cloud platforms such as AWS and Azure preferred.

Job Type: Full Time
Job Location: Genève

Apply for this position

Allowed Type(s): .pdf, .doc, .docx, .rtf